Policies

IN-STORE PURCHASES

Full refund for 14 days from purchase on regular priced items with tags attached and in original condition.

Any item purchased on sale are only eligible for store credit.

Returns are not accepted on the following items: bicycles, special order items, next to skin items, or any item with a strong odor or animal hair.

Holiday Policy

Regular priced items with tags attached and in original condition purchased between November 11th and December 24th are eligible for a full refund or exchange until January 8th.

ONLINE PURCHASES

Full refund for 14 days from purchase on regular priced items with tags attached and in original condition.

Any item purchased on sale are only eligible for store credit.

Returns are not accepted on the following items: bicycles, special order items, next to skin items, or any item with a strong odor or animal hair.

Before returning the item in the mail please call 204-727-2767 or email sales@streamnwood.com to ensure that you are eligible to return your purchase.  If you are eligible we will assign you a return authorization (RA) number.

There are no refunds for your original shipping cost and return shipping costs are the responsibly of the customer. In the even of an exchange for size Stream N Wood will cover the shipping of the correct size back to you.

Returns must be packaged the same way as the original shipment was packaged. Packing must be sufficient and prevent any damage to the item(s) shipped.

Please return your item to:

Stream N Wood

135 17th St N

Brandon Mb

R7A 1G6

The return autorization number must be labeled on the outside of the box.

Returns are credited to your credit card or PayPal account once we have received your return and have evaluated the item condition